Barclays Video Banking
Barclays Video Banking lets you have a confidential conversation with us.
Barclays Video Banking lets you have a confidential conversation with us. It’s a convenient alternative to visiting a branch to talk about your banking needs, and with a good Wi-Fi connection, it’s free to use.You can access the app from the Barclays Mobile Banking app for on-demand queries.Alternatively, if you have a Relationship Manager, you can make an appointment with them. They’ll then send you an invitation email confirming the date and time of your review with details on how to access it.How to register and access Barclays Video Banking• Barclays Video Banking uses a separate app – if you don’t already have it, you’ll need to install it• You can start your call from the Barclays Mobile Banking app (to talk about your personal banking) or Barclays.co.uk/contact-us (to talk about a mortgage)• If you would like to discuss your accounts, you will need to identify yourself once connected• If you’ve received an invite to a call from us, please click the link in the email to start* To keep your money safe, Barclays Video Banking won’t operate on a rooted or jailbroken phone*BenefitsPersonal banking• Barclays Video Banking allows you to speak to us face to face from the comfort of your home • We’re available seven days a week so you can discuss your banking needs when you choose• We’ll be able to discuss your accounts and complete servicing requests Mortgages• Barclays Video Banking allows you to speak to a mortgage specialist face to face from the comfort of your home or office• You’ll be able to talk to us about a new or existing mortgageAppointments and invites• If you have a Relationship Manager, you’ll be able to use the app for pre-arranged appointments to discuss your account reviews and banking needs• Being face to face with your Relationship Manager helps make longer complex conversations easier to understand and makes sure they can fully meet you and your family’s banking needs • Appointments can be made at whatever time suits you, and as long as you have a good Wi-Fi connection, you can be wherever is most convenient for youOther information• We recommend you use Wi-Fi to avoid data costs from your mobile provider• Make sure you’re somewhere private where you won’t be overheardBarclays Video Banking is free, but network charges might apply if you’re not connected to Wi-Fi.All intellectual property rights in the software and the service belong to us or our licensors.Customer experience improvements.
Barclays Video Banking lets you have a confidential conversation with us. It’s a convenient alternative to visiting a branch to talk about your banking needs, and with a good Wi-Fi connection, it’s free to use.You can access the app from the Barclays Mobile Banking app for on-demand queries.Alternatively, if you have a Relationship Manager, you can make an appointment with them. They’ll then send you an invitation email confirming the date and time of your review with details on how to access it.How to register and access Barclays Video Banking• Barclays Video Banking uses a separate app – if you don’t already have it, you’ll need to install it• You can start your call from the Barclays Mobile Banking app (to talk about your personal banking) or Barclays.co.uk/contact-us (to talk about a mortgage)• If you would like to discuss your accounts, you will need to identify yourself once connected• If you’ve received an invite to a call from us, please click the link in the email to start* To keep your money safe, Barclays Video Banking won’t operate on a rooted or jailbroken phone*BenefitsPersonal banking• Barclays Video Banking allows you to speak to us face to face from the comfort of your home • We’re available seven days a week so you can discuss your banking needs when you choose• We’ll be able to discuss your accounts and complete servicing requests Mortgages• Barclays Video Banking allows you to speak to a mortgage specialist face to face from the comfort of your home or office• You’ll be able to talk to us about a new or existing mortgageAppointments and invites• If you have a Relationship Manager, you’ll be able to use the app for pre-arranged appointments to discuss your account reviews and banking needs• Being face to face with your Relationship Manager helps make longer complex conversations easier to understand and makes sure they can fully meet you and your family’s banking needs • Appointments can be made at whatever time suits you, and as long as you have a good Wi-Fi connection, you can be wherever is most convenient for youOther information• We recommend you use Wi-Fi to avoid data costs from your mobile provider• Make sure you’re somewhere private where you won’t be overheardBarclays Video Banking is free, but network charges might apply if you’re not connected to Wi-Fi.All intellectual property rights in the software and the service belong to us or our licensors.Customer experience improvements.
Read trusted reviews from application customers
Was half way through the process until the call failed and froze. Which then I tried again and waited 1hr 30mins until there was a glitch in the app and waited another 3 hrs and still in the same position all that time.
Terrible, wait ages in queue, to be told my sound isn't working
Very helpful people always get problems resolved
Horrendous. 5 hrs today trying to set up an account for my daughter only for it to disconnect everytime i was at the front of the que.
Not the quality of service you'd expect. Over 2 1/2h on the call to set up a new child account, 2 hours of those just waiting in the queue. App has also techical issues as at times they cold not hear me and had to complete the process via standard phone call. Lots to improve to avoid customers going elsewhere.
Doesn't work - crashes and logs out while in the queue. Pointless app
Most useless app by barclays by far, downloaded yesterday and no matter how many times I tried using it I got error message saying "technical glitch" and I lose my space in queue
First installed this app and got through immediately. 'Genius!' I thought. didn't last. 90 mins trying to get through today. Every time did something else on my mobile I seemingly got chucked to the back of the queue. Twice the app broke down with a 'glitch' message; back of the queue again. Gave up. On another matter tried to get an in branch appointment - visited branch, no appointment on day, and no booking system. My phone number taken on a bit of paper promise of a call back. Poor
Doesn't even open the page
Brilliant app used it for 1st time talked with barclays staff worked seamless 5☆ from me